Cancellation & Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are sent out in error, faulty of miss-described.
You have a legal right to cancel your contract before delivery and up to 14 working days after delivery. To do this please email us or write to us to discuss the matter further.
If goods are failed to be returned to us, we will collect them, and we will charge you the direct cost of the collection.
In the event that the wrong item/s have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.
 
Returning your entire order
You have the right to notify us of the need to return your entire order up to 14 days from receiving the product/s. An additional 14 days is provided to return the order.
When returning your entire order, you will receive a refund for the order you have returned and your original shipping costs within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
Return postage costs, in this case, will be the responsibility of the customer.
When returning your entire order, the entire shipping costs will be refunded even if you have used express delivery for the initial delivery to you.
 
Returning part of your order
You have the right to notify us of the need to return part of your order up to 14 days from receiving the products. An additional 14 days is provided to return the order.
When returning part of your order you will receive a refund for the products you have returned to us within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
Return postage costs, in this case, will be the responsibility of the customer.
 
Returning Faulty Goods
If you receive your goods and there is a problem, please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time frame of receiving the items, then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a repair, or if a repair cannot be done without causing inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.
When returning a faulty product to us, if after being assessed is considered faulty, your return postage costs will also be refunded to you.
Please see return process for further details.
Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.
 
Returns Process
When returning the goods, you are required to complete the return document that can be downloaded from our website in the footer section.
We will refund you, in line with our returns policy, within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.