Help and services

When you create an account you will be able to access your order history, edit your preferred delivery address and take advantage of pre-filled forms during the checkout. You can also choose to receive exclusive promotional information from GP Batteries. For additional information, read our membership terms & conditions.

Click here to create an account. Click on the button 'Register' under the section ‘New customer?’ and you will be directed to a new page where you can enter your personal details. As soon as your account has been successfully created, you will receive a confirmation by email.

If you forget your password, please click "My account", and choose "Forgot your password" to enter your E-mail. You will receive an email from our system for resetting your password.

If you need to update your personal information, please click on 'My account', then enter your login information. After log-in, please click “View addresses” to “Edit or Delete” or “Add new addresses” to update your personal information, then click "Submit".

We care about your privacy. Any information you provide is received, stored and managed by us in line with our Privacy and Security policies detailed below which are in line with European and UK regulation. For more information about our Cookie & Privacy Policy.

When your order has been shipped we will send you a dispatch confirmation by email with the tracking number of your parcel so you can monitor its progress.

Within a few minutes after you have placed your order you should receive the order confirmation. If you do not see the email in your inbox, be sure to check your junk folder and add us to your safe sender list. If you still haven't received your order confirmation, there is a chance that the email address has been entered incorrectly or the payment process has failed. To be able to find your order please contact our customer support.

If you are placing the order as a member, please login your account and click the related order number under order history to check the status of your orders.

We process our orders as fast as possible to provide fast deliveries. If your order has not yet been shipped and the information has not been transferred to the warehouse, we are still able to change your order. You can check the status of your order in your personal account and contact our customer service.

If you have not yet received your order, it could be due to a delay in the delivery. You can always check the status of your order via the track and trace code that has been sent to you by email. If the goods are lost in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see returns policy for further details.

The shipping cost depends on the selected shipping method and the weight of your parcel. This will be calculated automatically in your shopping cart.

The delivery time will depend on the selected shipping option. All orders placed before 3 p.m. will be shipped on the same working day. Once your order has been dispatched it will typically be delivered within 1-2 working days with Express delivery or 2-3 days with Standard shipping.

It is important that you give the right address when placing the order. Please notify us of any errors with the shipping address as soon as possible. It will not be possible to make changes to the delivery address once the order has been dispatched. Please note it's not possible to have your order delivered to a P.O. Box or an address outside of the UK Mainland.

We ship our parcels with Royal Mail. Once your order has been dispatched you will receive a track and trace link to track your parcel.

It is very important for us that you are happy with your purchase. If you are not 100% satisfied with your product just let us know within 14 days of receiving your order or before it has been dispatched. This can be done using the ‘Contact Us’ section on the website. When returning your entire order, you will receive a refund for the order you have returned and your original shipping costs within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest. Return postage costs, in this case, will not be refunded. When returning the products, please send them in a resaleable condition to the address on the packing slip. In addition, make sure to include your name, order number and the reason of the return. Read more about our return policy.

If you have received wrong, damaged, faulty products or if they develop a fault within 30 days of purchase, please contact us to arrange a refund or replacement. If a fault develops after 30 days, we’ll repair or replace the product in accordance with the terms of Consumer Right Act 2015.

Returns are free, so if ever an item needs to be returned to us for a repair, replacement or refund a prepaid returns label will be provided. Where all items are returned, original shipping costs will also be reimbursed. When returning the products, please send them in a resaleable condition to the address on the packing slip. In addition, make sure to include your name, order number and the reason of the return.

You have a legal right to cancel your contract before delivery and up to 14 working days after delivery via email. If your order has not been shipped yet, please contact us as soon as possible. If it has been shipped already and you would like to cancel your entire order, you can contact us and you will receive a refund for the order you have returned and your original shipping costs within 14 days of receiving the order in our warehouse.

Once we have received your items, a refund will be processed within 1-3 working days. Refunds may then take 5-7 days to appear in your bank or PayPal account.

At GP Batteries you can pay for your order safely and easily through Visa, Mastercard, American Express, Payal, Discover and Diners Club. Payments made through Visa, Mastercard or American Express networks are protected by SSL encryption. By selecting PayPal during the ordering process, you will be redirected to the PayPal website to complete your purchase with your credit card or through your personal PayPal account.

After your order is paid, you will receive an order confirmation by email with a link to download your invoice.

If your payment has failed, please contact us so that we can advise you on the next steps.

If the products that you have received are damaged or develop a fault within 30 days of purchase, please contact us to arrange a refund or replacement. If a fault develops after 30 days, we’ll repair or replace the product in accordance with the terms of Consumer Right Act 2015. Returns are free, so if ever an item needs to be returned to us for a repair, replacement or refund a prepaid returns label will be provided. Where all items are returned, original shipping costs will also be reimbursed.

In case of a faulty product, please contact us. Once we have been notified of your return request, you will shortly receive a pre-paid Royal Mail returns label. You will then need to download and print this label before attaching it to the parcel to be returned. Please ensure the parcel is sealed securely and the item has adequate protection, before dropping the parcel off at your local Post Office. Please request a receipt as proof of postage.