Help and supports Help and supports

Help and supports

Why should I create an account?
When you create an account you will be able to access your order history, edit your preferred delivery address and take advantage of pre-filled forms during the checkout.
How do I create an account on GP Batteries?
Click here to create an account. Click on the button 'Register' under the section ‘New customer?’ and you will be directed to a new page where you can enter your personal details. As soon as your account has been successfully created, you will receive a confirmation by email.
Where is my order?
When your order has been shipped we will send you a dispatch confirmation by email with the tracking number of your parcel so you can monitor its progress.
I have placed an order but I have not received a confirmation by email.
Within a few minutes after you have placed your order you should receive the order confirmation. If you do not see the email in your inbox, be sure to check your junk folder and add us to your safe sender list. If you still haven't received your order confirmation, there is a chance that the email address has been entered incorrectly or the payment process has failed. To be able to find your order please contact our customer support.
I have already placed an order but I would like to add more products. Is this still possible?
We process our orders as fast as possible to provide fast deliveries. If your order has not yet been shipped and the information has not been transferred to the warehouse, we are still able to change your order. You can check the status of your order in your personal account and contact our customer service.
I have not received my order yet. What should I do?
If you have not yet received your order, it could be due to a delay in the delivery. You can always check the status of your order via the track and trace code that has been sent to you by email. If the goods are lost in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see returns policy for further details.
How much does the delivery cost?
The shipping cost depends on the selected shipping method and the weight of your parcel. This will be calculated automatically in your shopping cart.
How long does the delivery take?
The delivery time will depend on the selected shipping option. All orders placed before 3 p.m. will be shipped on the same working day. Once your order has been dispatched it will typically be delivered within 1-2 working days with Express delivery or 2-3 days with Standard shipping.
Can I change my delivery address?
It is important that you give the right address when placing the order. Please notify us of any errors with the shipping address as soon as possible. It will not be possible to make changes to the delivery address once the order has been dispatched. Please note it's not possible to have your order delivered to a P.O. Box or an address outside of the UK Mainland.
Which delivery company do you ship your parcels with?
We ship our parcels with Royal Mail. Once your order has been dispatched you will receive a track and trace link to track your parcel.
What is your return policy?
It is very important for us that you are happy with your purchase. If you are not 100% satisfied with your product just let us know within 14 days of receiving your order or before it has been dispatched. This can be done using the ‘Contact Us’ section on the website. When returning your entire order, you will receive a refund for the order you have returned and your original shipping costs within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest. Return postage costs, in this case, will not be refunded. Read more about our return policy.
I have received a wrong, damaged or faulty item. What should I do?
If you have received wrong, damaged, faulty products or if they develop a fault within 30 days of purchase, please contact us to arrange a refund or replacement. If a fault develops after 30 days, we’ll repair or replace the product in accordance with the terms of Consumer Right Act 2015.

Returns are free, so if ever an item needs to be returned to us for a repair, replacement or refund a prepaid returns label will be provided. Where all items are returned, original shipping costs will also be reimbursed.
Can I cancel my order?
You have a legal right to cancel your contract before delivery and up to 14 working days after delivery via email. If your order has not been shipped yet, please contact us as soon as possible. If it has been shipped already and you would like to cancel your entire order, you can contact us and you will receive a refund for the order you have returned and your original shipping costs within 14 days of receiving the order in our warehouse.
When will I receive my refund?
Once we have received your items, a refund will be processed within 1-3 working days. Refunds may then take 5-7 days to appear in your bank or PayPal account.
What payment methods do you accept?
At GP Batteries you can pay for your order safely and easily through Visa, Mastercard, American Express, Payal, Discover and Diners Club. Payments made through Visa, Mastercard or American Express networks are protected by SSL encryption. By selecting PayPal during the ordering process, you will be redirected to the PayPal website to complete your purchase with your credit card or through your personal PayPal account.
Where can I find my invoice?
After your order is paid, you will receive an order confirmation by email with a link to download your invoice.
My payment has failed. What should I do?
If your payment has failed, please contact us so that we can advise you on the next steps.
What is your warranty policy?
If the products that you have received are damaged or develop a fault within 30 days of purchase, please contact us to arrange a refund or replacement. If a fault develops after 30 days, we’ll repair or replace the product in accordance with the terms of Consumer Right Act 2015. Returns are free, so if ever an item needs to be returned to us for a repair, replacement or refund a prepaid returns label will be provided. Where all items are returned, original shipping costs will also be reimbursed.
How do I claim my warranty?
In case of a faulty product, please contact us. Once we have been notified of your return request, you will shortly receive a pre-paid Royal Mail returns label. You will then need to download and print this label before attaching it to the parcel to be returned. Please ensure the parcel is sealed securely and the item has adequate protection, before dropping the parcel off at your local Post Office. Please request a receipt as proof of postage.

Do you have more questions?

Please feel free to reach out to us through contact form or email.